Account and data

Delete your PrimeVerba account

You can request permanent deletion of your PrimeVerba account and associated personal data at any time.

How to request deletion

1. In the Android app, open Profile and select Delete account, or use the button below.
2. Email us from the address registered to your PrimeVerba account. The subject line is prepared for you.
3. We will verify account ownership, complete the deletion within 30 days, and confirm completion by email.

Request account deletion

What is deleted

We delete your account profile, authentication data, correction-usage records, consent records that are not legally required, and subscription-entitlement records that are not subject to a legal retention requirement. PrimeVerba does not retain the text you submit for correction or the corrected output.

What may be retained

We may retain the minimum billing, transaction, consent, security, or dispute records required by law or needed to establish, exercise, or defend legal claims. Relevant billing records may be retained for five years under Danish bookkeeping law. Retained records are restricted to those purposes and deleted when the applicable period ends.

Subscriptions and refunds

Deleting your account does not automatically cancel an active Google Play or Stripe subscription. Cancel the subscription through the provider where you purchased it before deleting your account. Refund requests are handled under that provider’s rules and applicable consumer law.

For more information, read the PrimeVerba Privacy Policy or contact support@primeverba.app.